21 May 2014 When the recipe is more important than the ingredients Ordanini and Rubera, in a paper written with Parasuraman, highlight the features that lead to the adoption of new services
13 Feb 2014 European CIOs push Margherita Pagani into the final A paper of hers is among the ones which will contend for the Best European Research Paper of the Year 2014
08 Jan 2014 Paolo Guenzi Wins an Award at ANZMAC 2013 For a paper about the effect of sales capabilities on performance
15 Jan 2014 He Who Has Slack Resources and Seeks, Finds. And Innovates A paper by Gabriele Troilo and two coauthors shows that the availability of slack resources allows a firm to seek information outside its current knowledge domain, enabling it to radically innovate
18 Dec 2013 Andrea Ordanini Appointed Associate Editor of Journal of Service Resaerch For his outstanding reviewing contributions and service to the editorial board
16 Oct 2013 As Authentic as a Piece of Art Ostillio, Caru' and Leone study the Salvatore Ferragamo corporate museum and highlight how such places can transfer brand identity and consistent brand association to their visitors, working as tools of authentication