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29 Apr 2025

Behind the Scenes: How Businesses Respond to Online Reviews

New research by Giada Di Stefano and Saverio Dave Favaron discovers that several factors are at play when handling customers’ feedback
16 Apr 2024

The Toxicity Threshold

On the one hand, platforms and their algorithms appear to accommodate the presence of hateful content in users' feeds; on the other hand, online platforms have moderated toxic content from the beginning, even before steep fines were introduced. Perhaps a profitable strategy for them lies in the middle
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